Reviews category

The Impound – Secure Star Citizen Store

Reviews: 70
Average rating: 4.89
4 09.03.2025

Delivered as promised

Delivered as promised, quick and without any issues. Great way to get ships with LTI for future chains and planned ship upgrades, instead of having to wait for new concept sales. 4.5/5 Only issue can be the pricing, but it is to be expected when buying second hand LTI ships from other users, other than that great service, and I highly recommend if you want a ship but it is unavailable on the RSI site.

5 08.03.2025

I was hesitant at first

I was hesitant at first, though through word of mouth I decided to try it and I am impressed by the efficient service and easy to use website.

5 06.03.2025

Transaction was fast and simple

Transaction was fast and simple, easy to navigate website and I enjoy the prices!

4 04.03.2025

Good Service, OK Prices

Service is relatively quick, I’ve only had to wait for a while with one transaction. Prices are a bit high, but I suppose that’s what the grey market is all about.

5 01.03.2025

Great experience

Its the easiest way to get ships and equipment for star citizen I’ve had nothing but excellent selection and good pricing from the impound

5

fast, and honest, with ships not available from RSi.

fast, honest, and deliver exactly what you advertise, thank you.

5 24.02.2025

Fast

Fast, Reliable, and easy to use. Definitely worth a look if you’re interested in a new ship with LTI

5

These guys are the real deal

These guys are the real deal. Fast smooth transaction and great communication.

5 21.02.2025

Doesn’t disappoint …

The selection is great and delivery’s are sent promptly with easy to follow instructions

5 11.02.2025

Upgrade to Corsair

I’m thrilled w/ my recent upgrade to the Corsair. The Impound provided exceptional service, ensuring a smooth & efficient transaction. Delivery was prompt (w/in a few minutes) Now, I’m ready to take on the ‘verse w/ my upgraded ship! Highly recommended! ⭐️⭐️⭐️⭐️⭐️

5 08.02.2025

They have a big selection of ships at a…

They have a big selection of ships at a great price. They are very fast to get your order done so you can start to use your ship right away.

5 04.02.2025

Fast Reliable and quick to respond

one of the best sites i have come across with helpfull and reliable staff

4

Best Grey market

Excellent selection of Equipment and GearNice Layout of all the Items available

5 02.02.2025

Great Service!

Was a great experince. Had a few delays in reciving my purchase but support was great. I would recommend buying from The impound if your looking for ships or anything for star citizen. 5/5 C2 herc go brrrr#52378

5

Fast

Fast, easy and not too costly

5 01.02.2025

As advertised

As advertised. Fast service and secure purchase of items.

5 30.01.2025

The Best Impound

Service is amazing didnt get the email first time. opened a ticket and they help me with in 10 minutes and got my items. if u gonna get items for Star Citizen The Impound is the way 🙂

5

The Impound proves its quality

Their services & speed are excellent. The customer support is even better. Had an issue with a purchase not showing up but it tured out to be a CIG server display issue. Cant recommend The Impound and their services more strongly.

5 29.01.2025

Super fast experience to get items

Love using The Impound time and time again they always have what I need and the speed to get the items is amazing also prices are very good to.Order #52150

5 24.01.2025

Fast and quick

Fast and quick, nice job

5 17.01.2025

Didn’t expect such quick delivery!

I didn’t think anyone would get to me when I decided to place my order just before 3:00 AM. Just 16 minutes later and I got an email saying the ship I bought has been sent to me!

5

Fantastic service

Fantastic service, safe and well priced. I will be using their services again.

5 09.01.2025

Outstanding company

Its an outstanding and good company. I habe bought ships from them and they are all good. Support is also a 10/10. Keep it up!

5

Easy Process

Easy Website. Easy Process. Fast Delivery. All in all very pleasant experience.

5

Great gray market store !

I have spend few thousand dollars on this store for gray market ship acquisition.And I can say they always delivered on-time no surprise, most of the order where completed in 1h tops, sometime a little longer but it always came.Thank you, for enabling to expend my collection !

5

Best of the Grey Market

The Impound has been quick and easy to work with through the order and delivery process. Reasonably priced and a well thought out store front is an easy recommend from me.

5 08.01.2025

Good expierence

fast and reliable

5

Very nice

Very easy to use and fast delivery with simple but effective information

5 01.01.2025

10/10

Once again very satisfied with my purchase. The product was delivered in barely an hour without hickups.

5

Fast fair priced and a good selection

Fast fair priced and a good selection

5

Paint – Zeus Mk II – Purple Haze Paint

Very fast, efficient and easy transaction! Delivery of item I ordered, arrived in my account within 10 minutes.Brilliant service. Very happy customer. 5 Stars!

5 31.12.2024

Great experience and great customer service.

Heard about these guys from a friend of mine. Placed my order around 9 pm, and did not receive it that night. However, these guys sent an email letting me know my order had been processed and the delay was out of their hands. Received my order first thing the next morning.

5 30.12.2024

Wow. Just wow.

Had a bad experience with the grey market previously. I messaged the guys at The Impound and cannot thank them enough! Not only did they deliver my order in less than 30min, but quick and concise communication was beyond in impressive. For all your Star Citizen needs, these guys are legit and deserve your business. I will only be buying from them moving forward. Absolutely stellar job to TheImpound team!

5 25.12.2024

Perseus LTI Order

I will start with saying for a first time buyer I was concerned. I’ve been scammed before on grey market transactions before. I read a few reviews and the information on their site. I decided I would take the risk and ordered a ship and was pleasantly surpised. Within 3 hours I received the delivery email. The items were as described and there even was a few extra goodies included. Overall they are a great way to get limited availability ships and to save some money. I would definitely recommend them if you struggle to keep up with CIG’s fomo schedule or want to help save some money. It can be a nuisance trying to keep a CCU chain going and trying to buy the right ships at the right time to keep up with CIG and their releases. Especially with their prices increasing. The only downside is not getting Concierge credit which is a minor issue most people will not need to bother with. Otherwise if the price is good for you I would say pull the trigger.

5 23.12.2024

Trustworthy and reliable.

I recently purchased a ship from The Impound, and I couldn’t be happier with my experience. The website is well-organized, and the selection is excellent. The transaction process was smooth and quick. They were very prompt with an announcement about slower deliveries due to high amount of customers for the holidays. I received my upgrade within 4 hours. Their support emails are thorough and informative. I highly recommend The Impound to anyone looking for reliable and efficient service in the Star Citizen community.

5

Trustworthy. Fast. Amazing Service.

The impound has consistently surprised and delighted me with every transaction. My latest big ship was a Carrack with Best in Show paint that I could not get in the regular shop!I have bought ships, equipment, and paints several times now. Every time they are fast and have given me legendary service. I will only be picking stuff up from them in the future!

5 08.12.2024

I was Skeptical at first buying from a…

I was Skeptical at first buying from a secondary source like this. But honestly the whole process was just so simple. I paid and received my item no strings attached. A very good system.

5 01.12.2024

good site and good service

its a good service and fast service not to long answer when you ask i like it very much 🙂 and can get LTI ships 😀

5

Fast Efficient Trustworthy to sum up TheImpound

Whenever i need something that is on the subscriber store or jus unavailable i go to The Impound they are trustworthy do thing fast and efficiently.

5 30.11.2024

Very fast

Very fast, received the paint extremely quickly.

4 29.11.2024

They were extremely rude, but then apologized

1 star: They were extremely rude, and wrote a huge sarcastic email after I asked for more information regarding how my account was evaluated, seeing as how I had some older (and potentially rarer) packages in my account. It was completely uncalled for.Edit (4 stars):I received an email apologizing for the rudeness. They were very courteous. However, I decided not to use them due to me wanting to try to get more for my ships on my own.

5 14.11.2024

great price

I bought my Polaris for a steal before iae and I flew it in ptu recently and it’s been a blast. definitely recommend the impound.

5 09.11.2024

Buying And Selling

Was a great experience when i sold my old account, I recently got back into it and decided to buy a standalone reclaimer which was also very simple.

5 08.11.2024

I love these guys

I love these guys! I’ve bought many things so far and they deliver very quickly usually within a half hour, they are also great with fixing any issues or questions you have. You can beat the deals they have for some of these rare ships and items. If you have trust issues, try them out with a small item, like a skin. That’s what I did and won’t look back now.

5 04.11.2024

Buy your Star Citizen Ships from Here!

I have purchased multiple ships from this site. It allows me to buy ships that are not currently available in the game. On top of that they offer all everything at very reasonable prices with constant sales.

5 03.11.2024

Hesitant at first but..

Fast service, product received in less than 30 minutes. The explanations for recovering the products were clear and comprehensive.Honestly, I would definitely call them again!

5 02.11.2024

Another Amazing Experience!

I have made a half dozen purchases with The Impound, and each time, they’ve been great!! I started with buying a Ship Paint, and it went off without a hitch, and since then my confidence in them. Today I made a special purchase, and they were able to help me with Split invoices for my special circumstances. They’re always happy to help!

5

Impound has constantly outperformed my…

Impound has constantly outperformed my expectations, always fast and willing too help, their staff is amazing. They’ve even given me a gift card out of pure kindness. If you want a ship these are your guys. If anything is Ever confusing they will walk you through the process. I really can’t elaborate how good they have been too me.

5 01.11.2024

Fast and delivered what was purchased!

Fast and delivered what was purchased!

5

Simple quick and easy

Quick easy and transparent the impound not only makes the shopping and transaction simple but their free ccu game tool can help you get maximum value

5

Consistent good service

Consistent good service, I’ve not ever had too long of a wait. The only real problem I have is the search function is a little weird sometimes. Took me a little bit to find the “Upgrade to Nox” product.

5

That Was Easy

Easy browsing, selection, and checkout process. Good inventory, fast delivery.

5 23.10.2024

First Purchase Experience

I was extremely nervous with my first Carrack purchase, but delivery was made within 30 minutes. This experience alone solidified my trust in their team. Have since purchased a Polaris which was delivered within an hour and is now tied to my account. Couldn’t be happier. Their team is quick, professional, and trustworthy.I will definitely use their services again. Not only are the prices good, the delivery is quick, and the perks they provide are awesome and actually useful.Thanks Impound team!

5 21.10.2024

2 orders honored with 5min delay.

2 orders honored with 5min delay.Excellent <3 recommend !

5 19.10.2024

100% legit and best prices

100% legit and best prices. I already ordered 3 times and they always delivered in a few minutes. Best shop!

5 17.10.2024

Extremely fast delivery times

Extremely fast delivery times, and overall very smooth process. Whole transaction from purchase to acc took less than 5 minutes!

5 15.10.2024

Excellent responsiveness and quick to…

Excellent responsiveness and quick to send my orders. Love doing business with them.

5 12.10.2024

They have a easy web shop and they…

They have a easy web shop and they deliver Very fast. Every time i have put a order in it’s like 2-10min max to delivery

5

Very Satisfied, Definitely Will Be Back

This was my first purchase with The Impound, and I was very impressed. I bought a CCU’d Polaris with LTI. The instructions provided were clear and thorough, and I received my order VERY quickly. They mentioned most orders take around 3-12hrs but I got mine in 3-12 minutes.

5 10.10.2024

Speedy!

As always, the guys are speedy! Most ‘grey market’ purchases leave you guessing for hours on end as to whether or not the seller is going to fulfil it. Today’s purchase was made and completed within a 5 minute window of each other. Being a grey market seller myself, it can take that long to even find the item to send, let alone process it all. 10/10 as always.

5

I was reluctant at first but they did not disapoint

I was reluctant at first, But once the payment was verified (which was within a minute or so) i instantly recieved my purchase.I was confused at first that I had to go and accept the item email and the staff there was very helpful and taught me that i had to go and accept it.They provided a top class service that didnt disappoint.

5 09.10.2024

Fast and safe

Very good expirience, i have recieved my Galaxy within 10 minutes. Thank you

5

The delivery of my order was amazingly…

The delivery of my order was amazingly fast. I have always had a great experience with TheImpound and will continue to do business with them in the future. Thank you

5 03.10.2024

Got what I ordered within just a few…

Got what I ordered within just a few minutes. No issues

1

Bad taste in my mouth

My experience with this corporation has left a bad taste in my mouth and I’ve copied their response into this review for clarity.This is the response I received 48 hours ago…the impound says I can review the fix by going to the… “IMPORTANT INFORMATION” tab. Not possible because, from this computer I can no longer access their web page…I’m CENSORED!They then go on to say:We have addressed the issue you mentioned, and based on your feedback, we have added a disclaimer to each product page. You can find it under the “IMPORTANT INFORMATION” tab. Not possible…You CENSORED me remember?Based on my previous messages on exposing this corporation’s policies they’ve now thanked me (by banning me lol) and have now put disclaimers on their product pages because of my highlighting of the lack of said disclaimerThey then wrote:Here is a link to one of our products so you can review it yourself, this link brings up the A2 Herculesproducts/hercules-a2…I will emphasise…I bought a ship and a paint job earlier from these people and have no complaints about that process because your ship and paint jobs will respawn upon player death but items like weapons etc will not.again, can’t access to check because of BLACKLISTINGThey reimbursed the two weapons and armour I bought and say “they’ve let me keep these particular items mentioned above as a goodwill gesture” this is not true, I checked ingame. As they’ve now thanked me and said I can check the above site lol…How am I supposed to do that…you thank me then you’ve denied me access to your site by banning me and then you start to gaslight by saying the following:To clarify, your ban was not due to the “fuss” or for pointing out an issue. Rather, it was a result of the rude, accusatory, and aggressive nature of your behavior.I was indeed not happy with their total disregard/rejection of my initial claim for a refund telling me basically tough luck…I admit I was aggressive but being a simp and not challenging their words would have achieved nothing…it was only by being direct and assertively writing my displeasure re their initial replies.It is only for things like armour, weapons that, should you die in game for whatever reason (all players know that this title has many bugs) all of which will cause you to lose said armour/weapons until the next update..this update may take months before being implementedThey then go on to say…We genuinely value and reward constructive feedback that helps us improve. Many of our community members have been gifted free items for providing helpful suggestions on how we can enhance our service.Remember..I was banned/blacklisted/gaslit for using hurty words when giving negative feedback…Another example of Corporate censorship with no redress for John or Jane Doe

5

I was skeptical but!

First and foremost, I am thrilled with my new ship! The purchasing process was smooth and efficient, making it easy for me to navigate through the options available. The detailed descriptions and visuals on your website were incredibly helpful in making my decision!I had bought a 400I and a space suit.It’s not the last time I come here when I need something!

5 02.10.2024

Quality Service

Buying from this store was easy and fast. You have a good selection of products. I just wish they were a little bit cheaper and the selection a little bit bigger. It was a really great experience.

5 01.10.2024

First

At first i was scared too but money on the sitebut wen i relay got the 400i i was happy to see that iit wass not as scam

5

Just PERFECT

Just PERFECTLoxam cost Fast All perfect The Impound si the GOAT