Rentcars

Easy to use process of booking

Everything is perfect! Very easy and fast !

The website provided all pricing details & insurance coverage. It was easy to navigate.

Excelentes precios

Smooth and easy . Good price .

Had a problem with rental company but rentalcars solve it and get my money back from them. Highly recommended;)

Booking was incorrect. I tried to correct it. The software to manage the booking directs one to the chat room. The chat room is very slow-over 4 hours for no progress.

Easy to process renting. Good prices

The booking confirmation showed a different payment to the one I made

The car hire office was closed but Rentcar has good client service , I received an e-mail today that they will refund my payment .

Easy to use website.Would be even better if the dates on the confirmation were in the format DD-MMM-YYYY eg 04 May 2025. This would ensure the dates of the rental are clearer.Thanks!

Good price and good service, Details matched

Good car, and excelente service

I got a birthday coupon but when I tried to use it, it was not valid

Booking was clear and easy and we got a good price with a good car company!

Great customer service specially fromyour asocciate Martín in edo mex location, thank you!

I made a reservation, on the app it said it was not confirmed by the company. No one shows up at the airport, when I finally found the phone number of the Company called and they said the car was not available. Contacted RentCars on the app and they said they would cancel the reservation but charging 20% penalty. It just doesn’t make sense

Easy transaction

Great customer service and speedy pick up and drop off. The only thing was there was no mention that we had to call the number to be picked up so we spent a lot of time trying to work out where to go to get pick up but once you call the number the person on the other end is very friendly and helpful.

Pésimo al no advertir sobre el cobro de seguros

Rentcars website and the whole booking process was very easy to navigate and complete.

We rented a car for a couple of days in Malta. I made the booking online and we were quoted a price of about €80 with a company called Yours. This was the cheapest economy car they had. We had to pay a deposit of around €40 and the rest at pick-up according to the booking. I have input driver age etc at the booking as I know the insurance cost is higher under 25. The booking also said additional drivers are free with the full insurance cover we chose. When we got to the pick-up point, a lady sat us down and started writing all sorts of extra costs down, therefore, instead of paying the rest of the quote, we had to pay about €140 more before they let us take the car. Oh, and it’s worth mentioning that this was for one driver only, if we wanted to add me as a driver alongside my partner it would have been an extra around €85 (on a booking that promised free additional drivers that was meant to cost €80 altogether for 5 days). To top it off, we had some car trouble, they sent us roadside assistance where the very nice gentleman who came to rescue us and do a jumpstart tested the battery and told us it has very low voltage so it needs to be checked by a mechanic and we need to tell the rental company when we hand it back, they charged us €50 at hand-off even though we got the fullest coverage insurance imaginable. When you book through rent cars, especially as a young person, expect to pay double in undisclosed fees even after already telling them your age prior to booking. I think as a broker it is their responsibility to make sure you are aware of the costs you will have to pay on arrival.

too easy – recommeded

Very good

Would prefer to pay the whole amount also unclear if the payment was in £ or € if € I might incur a charge to pay in €.

Easy and practical! Excellent price

Very straightforward to understand and use.

The person who managed my reservation at the location decided not to accept my drivers license. I went to another rental at the same exact location and they explained that this happens when they do not know the criteria to accept them.

Site easy to manage but price displayed in euros then sterling when I clicked but then it mentioned dollars after I paid with AMEX .I will be very cross if dollars charged .

Easy to book and easy to cancel

Very good experience ! Peixe is good, service is good either

N° reserva 633536286900In addition to the complaints and evaluations against Boutique Rent a Car, the intermediary company that made the reservation—legally domiciled in Chile—has now been sued in Chilean courts for joint liability, with the lawsuit filed in the courts of Santiago, Chile. In my view, a company of Despegar.com’s stature should not be doing business with “pirate” companies like Boutique Rent a Car. If it does, it should be held accountable for civil liability in those courts.Beware of This Scam: My Experience Renting a Car in Miami Butique rent a CarI rented a car in Miami from these Cuban mafia scammers, and the result was outrageous. The initial quote was $890, but they ended up charging me $1,200 with fraudulent “ghost fees.” On top of that, they charged me over $2,700 just for leaving the state of Florida, without ever explaining such a restriction beforehand.I will be suing Despegar.cl in Chile under Chilean laws against intermediaries, but in the meantime, I strongly warn everyone: do not use this gang of crooks and swindlers. Instead, only rent from reputable companies to avoid falling into the same trap.I. Purpose of the ComplaintIn light of the facts and the legal grounds detailed below, I hereby lodge a formal complaint against Despegar.com Chile SpA for alleged violations of Chilean Law No. 19,496 on Consumer Rights Protection. I respectfully request that this complaint be accepted, that the reported infringements be acknowledged, and that the defendant be ordered to compensate me for the damages suffered, including the payment of legal costs where applicable.II. Detailed Statement of FactsReservation Through Despegar.comOn [date], I made a reservation via the Despegar.com website for a vehicle rental in the United States, specifically with the company Boutique Rent a Car. The reservation was recorded under the number 6944760, for a total period of 9 days.Overcharge in Rental CostsThe initial price I was informed of—and expected to pay directly to the rental company—was USD 869. However, the final amount charged turned out to be USD 1,195.83, representing an increase of nearly 40% above the originally quoted price. I emphasize that I had already chosen all the optional services and insurance coverages offered (full coverage insurance, prepaid tolls, etc.), meaning there should have been no further additional charges. Regarding the USD 75 fee for a delayed vehicle pickup, I note that I contacted the rental company in Miami in a timely manner to inform them of the delay, as stipulated in the reservation terms.Lower-Category Vehicle with Mechanical IssuesUpon collecting the vehicle, I was provided a car with lower specifications and mechanical defects, despite having reserved a higher-category model. This discrepancy significantly impacted my rental experience.Unauthorised Use PenaltyAt no point—neither during the reservation process on Despegar.com nor by Boutique Rent a Car—was I informed that the vehicle was only authorized to operate within the State of Florida. Nevertheless, upon traveling to the State of Georgia, I was charged a purported penalty of USD 2,787.21 without prior notice. I stress that the reservation confirmation from Despegar.com contained no mention of any geographic restrictions, particularly one prohibiting travel outside Florida (supporting document attached).Withholding of Additional FundsI was further informed that Boutique Rent a Car would withhold an additional USD 1,000. I only became aware of this at the time of returning the vehicle. To date, I have not received a refund of this amount. Should it not be promptly released, I formally request the restitution of this sum.Consumer Rights and TrustThese events have caused me considerable financial harm and eroded my trust as a consumer. I anticipated that Despegar.com, acting as an intermediary and provider of travel services, would ensure both the quality and safety of the service offered, as well as protect the rights of its customers in relation to third-party providers.III. Conclusion and Request for ReliefBased on the foregoing facts, I respectfully request:A formal investigation into the described incidents involving Boutique Rent a Car.A determination that Despegar.com Chile SpA violated Chilean Law No. 19,496 on Consumer Rights Protection.An order compelling the defendants to reimburse me for all undue charges and to compensate me for the economic and non-economic damages suffered.A clear directive on any additional penalties or costs deemed appropriate, including legal fees.I hereby submit this complaint for your review and action. I remain available to provide any further documentation or clarifications necessary.

Great customer service and very polite

Very professional staff. Friendly and very polite! The car was what I needed! Thank you

I’va cancelled my reservation because it’s impossible to have some clarificatiob with the call center. The boy who answer was totally unable to answer my questions

Green Motion is just fantastic. Brilliant company. Great staff. Understand their terms and conditions and you can’t go wrong.

Getting there was easy peasy! The car wasn’t the exact one I reserved, but it was the same kind. It wasn’t perfect—a brake light was wonky, and it creaked a bit—but the inside was pretty clean. My full coverage insurance was a lifesaver. Someone scratched the bumper, but it was totally covered, and my deposit dropped to €100 instead of €750! I got my deposit back super fast, right back on my card that day.

Terrible experience. The teller told me that I have showed up after 2 hours and my car was reassigned, I lost my money and have a good day .!! No further options rather and go to website and find another car.

I COULD NOT RENT THE CAR & NOT REFUND BACK YETI am 41 y.o. and I rented a car by this website on Feb 11th in Miami, when I get to the front desk, the men in charge told me they couldn´t rent me by RentCars, since my Chilean driver license was written in Spanish instead of English, telling me it was a rule from RentCars, so I couldn´t rent the car there. Also, I´ve just reviewed my credit card account and I have not received the refund yet, even I called and emailed the company, which told they will refund 100%, so PLEASE I WANT MY REFUND BACK PS 1: I have to pay 2 Uber rides to go to the rent a car for nothing, wasting a lot of time there as well.

I found the best deal for the best car available via Rentcars.com, outdoing most other competition online.

Actually had to pay 400 dolars to check out the car that was not the tier I had reserved.

Very easy booking through Rentcars.com with very competitive prices. Useful information is provided via emails including reminders.

Easy to access and intuitive website for booking a car

Good prices, fast process and clear information to make the selection of the vehicles.

Good quick experience

Very straightforward and transparent

Does the job of renting cars with maestry. Pais the best price for the option chosen

Fast, and good price.

Good car rental. Easy to use their website and good prices. Recommended

It was easy to get the car, easy to return it , no hassle, attendants were friendly and helpful. Car was in great condition, price was more than fair. Will definitely rent from Alamo again.

Good experience doing my reservation online, comparing the prices with other companies, was the best price with all insurances.

Everything was an absurdity with GREEN MOTION company. Absolutely no one was there to meet us when we arrived. Two adults and a baby were left stranded at Johannesburg Airport until midnight, asking every security guard for help in trying to call the rental company—whose office didn’t even exist at the airport—and no one answered. After almost two hours of waiting, a man finally showed up and took us to an “office,” which turned out to be a shack near the airport. And this was at midnight, with a baby, because he had forgotten the car seat we had requested.We experienced the greatest fear of our lives, surrounded by several men speaking their language to us inside that house. We only left at 1:00 AM, even though we had scheduled the pickup for 10:30 PM at the airport.On the way back, they asked us to notify them when we were heading to the airport so they could collect the car, and once again, no one responded. After 40 minutes of trying to reach them, we arrived at the airport and finally got a message from a man instructing us to leave the car with any random worker wearing orange on the G3 floor.Later, I received an email with a return document, and where I was supposed to have signed, there was a forged signature that looked nothing like mine, as if I had personally signed the drop-off!Absolutely unbelievable from start to finish! It is shocking that Rent a Car has this company registered! Leaving two women and a baby alone for two hours at the airport of one of the most dangerous cities in the world, without contacting us, without answering, then taking us to a shack they called an office, and only releasing us at 1 AM left us shaken for the rest of the night and completely ruined the first days of our trip!!!

Great experience quick pickup and drop-off nice staff definitely recommended

I made a reservation. First of all, there was no filtering connected with the age of the driver. So, I made a reservation and it appeared to be wrong, because the company doesn’t give cars to people aged 22 (I have license since 18). First reservation was made in 3 months before trip and was 100 euro for 8 days with a big car. But I realized that I booked it with 2 extra days: 20-28, but I needed 21-27. So, any adequate person will suggest that I can just change the booking, because the correct dates are inside the period: I just needed one day later and to return one day earlier. But no, this “wonderful” service don’t give you such possibilities! I thought, hmmm, okay, I can leave the booking as is, I’ll grab the car just next day. But no again! You can be late not more than for 30 minutes, than the time you book for, after 30 minutes their ***** system automatically canceles the booking!!! I realized it and wen5 to support. They a able to change your booking too! The only thing they are useful for I’d creating new bookings! And support was the only place I got info about age limits from!! So, it was 2-3 weeks before the trip and my new booking cost me 220 euro for 7 days!!! ×2 and the shorter period!! I spent 3 hours to do that, because their support is so slow! They just write you a single sentence and disappear for 15 minutes!!!! You give them all the info, they ignore it, and then they ask every piece of information separately: you give your phone, passport, dates, everything- they ask what is your phone – 15 minutes- they ask what are your dates – 15 minutes- they ask for you passport- 15 minutes… Aaaaaaaaaaaaaa, SUCH A HELL, I WANT TO SWEAR SO MUCH TO DESCRIBE THIS ******* EXPERIENCE!!!!!BUT BECAUSE IT WAS 3 HOURS I found a mistake! The new booking was still for the 20th, not 21st, as I needed! It was my mistake, I gave an approval. And I had to experience it again!!!!! Oh my god, I really wanted to cancel everything, such a depression, because of this ******* service that can’t work properly! We rebooked it again, it was a little car, manual, for….. 400 euro for 6 days!!!! Because those idi**s aren’t able to make a simple change of dates!!! SIMPLE! CHANGE! OF! DATES! IN! THE! SAME! PERIOD! THE CAR WAS THE SAME, EVERYTHING THE SAME! IT’S THE SAME AS THE CAR JUST WAS WAITING FOR ME FOR INE DAY AND I HAVE RETURNED IT ONE DAY EARLIER!!!!WHAT IS MORE, the ******* rental company CENTURO charged me extra because of my age, but the rental price was already higher, than for people aged 25+!!! They charged me 2 times because of my age! And this ******* office wasn’t in the airport, their transfer doesn’t start at 8.00, and I had booking for 8.00. As you remember, I had just 30 minutes before the AUTOMATIC ******* CANCELATION, so I had to take Uber for 30 euro!!!! to come to their office!It was so bad, that nothing can help me to describe how much I hate them. I really wish them to be bankrupt and all the worst you can imagine…. 0 is too much for them!UPD. Can’t reply to the reply, but I’ve sent them the details.

everythinag was easy for me

I was traveling from UK to New Zealand and a hire car was absolutely vital for transport to different rural locations. Everything was confirmed and deposit paid. Being that this car was vital for our plans I kept in touch with the rental company who confirmed the booking was fine a week before the trip. Rentcars even sent me a confirmation 10 days before saying the booking was ok and ready to go. Out of nowhere Rentcars then cancelled the booking, placing the blame on the rental provider who firmly objected and confirmed it was not them that cancelled. I got a call from an agent at Rentcars to tell me they had accidentally cancelled the booking. Even though this was entirely their error they have refused to accept any responsibility leaving me stranded. They showed no concern for the desperate situation they had left me in as no cars were available through the usual booking methods. When I landed in Nelson NZ I went to Hertz who I had also been in contact with and they saved the day providing a car and even upgrading it for free. Mistakes happen but it’s how you try to resolve them that counts. Rentcars have point blank refused to consider any complaint saying they have refunded me and that’s all they will do. Terrible heartless company I will actively avoid going forward because if something goes wrong they will wash their hands of you and won’t care in the slightest.

Best price and has walk away insurance at a reasonable price but know you have to have Internet and being seniors that’s difficult

Super easy to find a suitable vehicle, thnx to your platform’s infrastructure, the experience was seamless and easy.

Easy to navigate and best prices

The car was clean, the check in representative was friendly however the checking process on the tablet was tiresome.

i selected month and date hour was pre set at 10I didn’t feel it would be difficult to change time of day as rental period remained the same.Our flight was arriving at 13:40 so 10 was not going to work so I selected 14:30 and changed the return to 13:30 . To my surprise the rental went from 65 to 215obviously I bailed .

We booked a car by Rental Cover / Rent Cars, and we arrived at the La Paz airport, in Mexico, and there weren’t any small economic car, on Mex company. So the only option they gave us was to rent another higher class car that will cost an extra, that was the double of the price we already paid.5 five days have passed and we still don’t have a cancellation confirmation!

My booking @Madeira was TANGERINE car rental company+++ although I could not present a credit card, the very friendly employee made it possible for me to rent a car; Thank you very much for that;the whole team at Tangerine Funchal is very knowledgeable and friendly+ free pick-up from and to the airport (the chauffeur gave useful tips about the island and entertained us well in the meantime of the trip)+ great rental car vehicles at good conditions (my car was almost new with about 12,000km and only had a few scratches+ Professional handling of vehicle handover and return

Fast and friendly service. good options to choose cars.

Very good car!

Easy to Book, simple to take and return the car

la plataforma no amigable

Quick and efficient pick up and return. Car clean and in good condition. No attempt to upsell insurance and additional services. An honest car rental company which can be hard to find at Faro Airport!

It was a simple booking experience and the price at the end was good.

Is with mobicar.ro.They are thieves stealing your deposit claiming that you do not have insurance when you do. Lawsuit pending