MyHeritage

I was contacted by Demitre shortly after noon time today and he was very helpful and patient in explaining all the details of upgrading my present MyHeritage plan to a more inclusive plan that is more cost effective than the two other plans that I previously paid for separately. That will facilitate record keeping in the future with having to keep track of only one plan and confusion on my part. Thank you so much, Demitre Ilene Moore

Wow! So much I didn’t know about my family. So much I have learned.

Great possibilitis.

I have tried several different research programs, but can honestly say this one is the best

It is not one thing. It is the whole concept that is working great.

Software is the best that I’ve used for genealogy and is constantly adding features.It tells you what is historical data and what is data from other user’s websites with brown and green dots as indicators, so a lack of dots indicates that you may be on the wrong track or your dates are wrong.The DNA data that I uploaded has been very helpful for adding previously unknown cousins to my genealogy charts.

I do not get any “new” matches or hints on my tree.Most trees do not have any proofs or records attached, and are of little use to me

easy to find information and smart matches really help.

I was so happy with the assistance I received from Denise this evening. It made so much difference to be able to speak to someone over the phone to help me navigate and correct some things on my tree. She was very thorough and extremely helpful. Thank you Denise !!!

I don’t find my heritage as user friendly as Ancestry or Family Search.

Scam: DNA kit stuck at “raw data created” status.No help from MyHeritage at all, super useless support-chatbot, no email availability.Paid but didn’t get any results.

After been scammed by a hacker on my previous Family Tree programme, I needed to find somewhere safe. I found MyHeritage, I was lucky to be offered a reasonable subscription, but am worried about the renewal price.

I had a lot of people trying to help me fix an error in my log in which they finally did. The process was difficult but they kept at it till it was resolved. Much appreciated.

The consultant was nice, polite and effective.

Refused to refund after honest mistake of not cancelling free trial. Email had gone to junk mail which had not seenTried to explain suffering from anxiety & can not afford this but still no help

I was having problems trying to get into my account & I needed to change my email & password. The fantastic staff who helped me, managed to get it sorted eventually. I am now back into my account.

Strange how the moment your free month up the Dna is said to be awaiting result. I feel sure its so you pay years subscription. I had search from Ancestry uk who brought up a lot of info. In the free month Heritage got nothing much. As Israeli site do you mainly focus on Jewish blood line? So is it not so good??

They charge firstly for the kits and then you register so you can see the results, however, regisatration is a hidden charge for subs, yes they charge you for a website ??? Which is basically a customer area, the same area anyone making an online purchase gets for free, but these bandits think they are a dropbox service, holding swathes of data for you but in reality it is kilobytes.

It gives me clues for additional or unknown ancestors for me to conduct my own research on them.

Member of our family have been investigating accurately, yet they are being removed from our family tree and information is being changed without our permission.If we provide accurate information, why is it not being confirmed by My Heritage and why is there always the same disinformation being displayed on the Website?What is the point of a website that can’t assist there clients! We pay, we research and manage, etc. What is it that My Heritage actually do? Store information. I can do that for fee.

I joined my heritage some time ago. To say that it has been a rewarding experience. Is an understatement. I have gained so much pleasure, from learning about my ‘family’ my ancestors. I also did my DNA omg that was amazing and wonderful to connect with family lost.

Love this app. It lets me connect my 23&me for added contacts. Also helps me when I’m travel planning so I can view archives abroad.

For the most part, I absolutely LOVE this site and would give it five stars if not for the fact that the search option is very frustrating! When searching, I always check the “exact match” box and usually end up with 100s or even 1000s of “matches” that are not even remotely close to what the search parameters were (similar to how Amazon’s search engines work!). IF they were to fine-tune the search engine, I’d certainly give it five stars.

I like the site, but find it a bit diffucult to navigate and research

I appreciate the information about matches

I have a large MyHeritage site with a number of trees to manage and find the whole search of our history fascinating. MyHeritage is easy to use and has research tools that helps discover others. If you are contemplating finding out your roots, then choose MyHeritage, I’ve been a user for years – ITS GREAT.

the representative explained everything.

There is so much information. I just love it!!

The lovely lady (Leanne) at the end of the phone her customer service was absolutely amazing, asked me why I chose my heritage and I told her my story and she listened really really nice polite woman

Brilliant and the help from a real person to speak to is amazing too!

Walked me through the whole process. Very patient with me.

Easy to use and information is well displayed and plentiful.

I don’t know how to add a partner that already exist in the family tree. My grandfathers sister married my grandmothers brother who created a tree of 26 persons. Thus, I need to have dubletts of the 2+26 persons! That had to be fixed!!!

Thank you, MyHeritage, for helping me uncover my family’s history. Your system is remarkably powerful and easy to use for finding ancestors and discovering new family members through DNA.

My Heritage site helps so much with the discoveries that allow me to select the information and add to my tree with ease.

I am getting quite a few DNA connections. It always helps my research to have research avenues to just pop up in front of me.

Personnel is warm and fuzzy! Great service!

A really top rate family history service with lots of new information and guidance on finding those elusive ancestors.

Love this site the only thing is there is never any information about my fathers blood line which I find very disappointing

Honestly, there is quite a lot of things that are well done. I have gone from knowing vry little about our families past to having quite a foot print.It takes effort and time to complete or rather try to keepup with the changes that occur in the tree but it is very rewarding.Thank you

Easy to use, good price

Overall Like Heritage Plus very much. Dislike many ways I am not able to make true choices and correct details I know absolutely. Other times it displays incorrect relationships to me and I can’t correct.

I received exactly the Help I Needed. I was prepared to purchased another DNA kit but asked some questions and found that I have all the information I need. The assistance was friendly and perfect. thank you My Heritage!

I have yet to get my results back on either kit. One we had to do all over and on mine they say the sex doesn’t match. I keep getting emails to pay $199 to join. I think this is all a gimic to get more money. Family members sent 2 off to Ancestry. com and received results in 3 week or less. Its been nearly 3 months

Very quick reply to my query and most helpful and friendly

You’ve only found one close contact m mom who I also had DNA tested. You only show 4th and 5th cousins… My mom is fussing at me saying I’ve been scammed.

Quick, helpful solution

Updates on possible family connections. Coordination with the computer program.

Disgusting failure to assist. Failure to respond to questions and request for assistance. “Chat monitors” that drop you and don’t give guidance. Web page Family Tree that doesn’t permit editing. Failure to prioritize the most applicable research from others. Maybe AI will do better than limited human intelligence of your employees.

The website works fine but if I’m working on the app for more than an hour at a time it stops being responsive. It is incredibly frustrating. For example, there will be matches I’m trying to review but the links or documents will stop opening without me shutting down the app and trying to get back to where I was. Then, for some reason, MyHeritage has started calling me almost every day. They don’t leave messages and even called once on a Saturday. So, I finally answered the phone. They thanked me for being a customer and asked me what I thought about MyHeritage. When I started explaining they either hung up on me or we got disconnected. They did not call back. My assumption is they were wanting me to upgrade and pay more for some other package.

Smart matches that gave me information to coeerct and expand my tree

The website is very easy to use and has more international members willing to share and help with my research.

The people I talked to were positive and knowledgeable. Great experience

Very expensive

The results of DNA are good.I can trust them.You have given good tools for to build family three.You have given so much information.

My membership is about to renew and I have not decided if I will renew or not. I have spent a whole year attempting to access My Heritage and mostly been unsuccessful. It is way too hard to sign on.

I enjoy the lookup feature. The way things are displayed etc. and the email updates.

Good to very good

It was good.

Read the fine prints and you’ll have nothing to complain about. Was given excellent help from the support team.Not sure how accurate the tests are compared to other companies but for almost a third of the price it’s well worth it.

What an awful company to deal with! No way of contacting them apart from via their website which they state they will respond with seven days. Contacted them on 11th, 18th and 28th February but no reply. I was one day late in cancelling my free trial due to a family bereavement, the cancellation was acknowledged but then I had £114.50 taken out of my account. I admit I am at fault for not reading the 28 pages of terms and conditions, but honestly who has time for that? There website state that “MyHeritage offers a 30-day money-back guarantee for subscription plans, allowing customers to request a full refund within 30 days of being charged by contacting customer support” but this is obviously not true so do not sign up with this company

My Heritage has the same mistakes as Ancestry. I believe difficult to correct as it is self entering information. The problem is the members. I find not enough certified information. Amateurs entering unverified information. “Looks good and entered” The info is then replicated and accepted.This makes researchers like myself crazy trying to get through the misinformation. What a waste of time!Also, u advertise free download of Family Tree DNA data to Heritage but unable to use it in that form. So frustrating!!!

To many mistakes

The quickness of the DNA results. The matches of relatives, I already found two, and have reached out to them. For someone like me who has been doing Gene. Research since 1980. This whole genre has come a long way. DNA takes a lot of guessing and wannabe’s out of the loop, and streamlines it. So far MyH has given me a lot, in a short time frame.

My Heritage has been an excellent platform for my launch into genealogy. It has so many features including upgrading photos, finding cousins, DNA ancient origins. It allowed me to see a family book in pdf of 600+ pages showing mega data, including all names, locations, sources, family trees. Exceptional!

My problem with accessing the Website was resolved quickly,