Browne Trading Company

I am specifically writing in response to an order I made last week for 2 pounds of gooseneck barnacles. They are a very rare – and delicious – type of seafood, and very expensive – with shipping included from Maine to anywhere in the US the cost totals $150. I had enjoyed this rare treat a few years ago back east, I believe it was from a different seafood importer. When I received the overnight shipment I did note that the vast majority of the individual barnacles were 1/4 to 1/8 inch in length…which was far shorter than the one to two inch barnacles that I’d had previously. After carefully cleaning them, blanching them (as instructed) and then removing the edible part from the shell we ended up with less than 4 ounces of seafood. That essentially works out to a net yield of $600 a pound. Based on my former experience with this item, and also looking at what was online for this dish, I felt…and still do…that 4 ounces was way too little for the price paid by at least a factor of 3 or 4 times what we had. At the least there should have been 8 to 12 ounces of meat, but what they were selling were almost exclusively barnacles that were all shell and barely any seafood. I called them up, expressed my unhappiness and I did ask if this was what they usually see from the product that they sell. They told me yes, it was, and I suggested that they really should mention this net yield in their advertising the product online. I was told that won’t happen. Hence this very bad review. I’d give them no stars if I could.

This company truly supplies some of the best seafood to be had in the country. The experience is excellent and customer care is well oiled and professional.My complaint is about prices. The incredible ramp up that we have seen over the last 12 months is enough to cause me and my family to cease ordering from them.

Thank you for the beautiful fish that we prepared for our group

I could not find Dover Sole on the WEST coast. Truffle Shuffle gave me your info. I spoke by phone to someone when I was thinking about ordering Dover Sole from the East Coast, & the person I spoke to was extremely knowledgeable so I decided to order the Sole. I was SO impressed with their service as it arrived in 2 days & it was the BEST sole I have ever eaten!!!

On time delivery and good quality products

Product always arrives fresh. Salmon is delightfully delicious. The caviar selection is not the easiest to navigate but online help provides valuable insights and assistance.

Arrived on schedule, very fresh! Was ‘kitchen ready’ minus a little work to remove the bloodline. Easy to work with & very tasty!

Ordering online was easy and the delivery date was as stated. Fish arrived fresh and still cold. Thank you

Half the oysters were dead and smelled bad.

Excellent seafood, always fresh, well packed. The best. Thank you!

High quality food. Shipping cost was 1/3 of the cost of the food. Ridiculous.

ALWAYS great, fresh, best Uni this season and the bluefin was to die for!

I Lowe your company in every way, thank you very much

I received my order in time and everythingwas first class

Great frozen fresh products and service !!!

I order from Browne Trading Company roughly every 8 weeks and freeze the seafood in portions for a meal for 2. The fish and shellfish is always fresh and of the highest quality. It arrives on time, and the service is always impeccable from the packing to answers to any questions I might have.

Customer Service

My issue with the order was resolved quickly, politely and professionally. I was very satisfied.

Highest quality, excellent service and response. Customers first.

A great price to value purchase. Good luck finding quality seafood like this elsewhere. Consistently.Excellent packaging and shipping. 100% accuracy-order after order. I’m 2000 miles from Portland, Maine and delivery is always by noon the day after shipment.Browne has pleasantly pleased a retired chef time after time. And I am no one who’s easy to please when it comes to seafood!

I bought langoustines. Great product, super fast delivery. Also great packing!

Love the product (lemon dill smoked salmon) Shipped in chilled packing. Arrived on time.

Quick dispatch of seafood of a consistently high quality.

Great selection. Competitive prices, high quality.

I ordered cod. It arrived on time, beautiful fresh large “skin off” pieces. Love Brown Trading! Thank you.

we have been ordering the Ora Salmon for a couple of years. It is the only salmon we will eat. It is a very buttery fish and grills up beautifully. We usually are able to cut up 4 or 5 pieces around 11 to 12 oz. this is enough for my wife and I to share.

We love the smoked salmon bits! Best tasting smoked salmon we’ve tasted and very equitable price.

First class, all the way from order to receipt.

Last minute order was delivered promptly and the quality of the product was/is superb.Thank you

Working with Shaelan was fantastic!Tim

Outstanding quality and service

Caviar arrived right on time and was delicious coupled with the blinis and crème fraiche. Can’t do better than that!

Product was fresh and delivered on the day I chose.

Product arrived on time. The sea scallops and lobsters look great.

No returns terrible quality serving dish.

Always a pleasure doing business with them.

Ordering and tracking of order is easy. Good feedback from Browne and the products are delivered on time and fresh. Browne is our company of choice.

Everything I order from Browne Trading is always fresh, clean, packed with plenty of ice and tastes like I bought it directly from the store. And if ever in Portland, it’s a must stop. Beautiful store and many great finds in the gourmet food section! If they are out of a certain fish, I have learned to wait until back in as others do not compare.

Came in fresh and expertly packaged.

The salmon is beautiful and delicious; arrived in time well packaged.

BTC always exceeds expectations. I could buy sea scallops locally or at the supermarket, but the difference in quality between BTC’s and other sources is like night and day.

Excellent seafood. Will be purchasing again. Very fast service. Thank You.

I ordered 25 oysters and only rcvd 17, I told this to Rachel and she sent me another 25 no charge, I thought that was wonderful customer service, thanks

1) The order process was easy.2) The delivery time was exact.3) Very well packaged.4) Fantastic quality.5) Exceptional flavor and freshness.What else could you ask for,?Thank you Browne Trading !!

My order arrived quickly and well packed. The quality BTC quality of seafood is the best in my opinion. If there is a question the customer service replies quickly. It is well worth the money and better than eating seafood in a restaurant. I prefer to prepare my own seafood.

The Snake River white sturgeon is absolutely delicious!

Freshest and best seafood from Portland Maine

Great customer service, follow up, and product.

Not very fresh, slightly runny appearance and a mildly bitter taste. I had expected better from Browne.

Excellent quality and on time.

Shaelan Donahue quickly and graciously corrected my mistake on the deliver date. I have never been disappointed by the quality and now I know that the quality of the folks who are part of the business is equally high quality! Thanks!

It was easy to order and the lobster was delicious. I’ll be sure to use you again.

Unfortunately We Had A Bad Experience This Time After Being Loyal Clients for Many Years. Their Prior Frozen Lobster Vendor ‘Born to be Wild’ Was Flawless…. But This Time their Current Vendor Shipped An Expired Batch⁉️ Hoping They’ll Return To Their Previous Vendor

Our go-to for Caviar at least six times a year. We have NEVER been disappointed.

Excellent products with fast reliable shipping. Everything arrives cold and safe. Wide selection

The quality of the crab is unsurpassed.

Found this place on vacation and it was great. They told us they could ship to us in Florida in 1 day for future orders. Got it delivered for Valentines. Just as good getting delivered as it was in person. Great Company. Great Quality Seafood.

I interacted with a CSR, which helped me get the products for future delivery even though they were out of stock at the time. I have not received the product yet so I will let you know how it works out.

I had a small issue with one of my orders and contacted client service. Rachael was beyond professional and polite. Response was quick and more than I could have hoped for. It’s difficult to find any company in any field that truly hold their customers’ satisfaction to such high standards!

Perfectly packed, exactly what I ordered. Everybody in our house is crazy about the smoked salmon, unfortunately including the dog.

I am a long time repeat client; and I have referred several friends to Buy at Browne Trading. I recently bought the same caviars that I have been buying for years. I clicked on what I thought was the small size & the same price that I had been paying. After delivery, I learned the “Size” was a new “sampler”. The price was approximately the same; the size was significantly smaller. My fault for NOT looking carefully. But, I thought it was migrating in to the “misleading the customer category”. There should have been a more prominent note on the website on the new sizes.

Excellent, product, service and presentation. Will be a regular customer.

Perfect caviar. On time delivery.

BTC is the standard for service for all other on line companies need to emulate.

Very reliable and always fresh with excellent shipping and packaging. I absolutely love Browne Trading Company!

Quality of product itself, which was also reflected in the packaging, frequent email updates on order status, and timely delivery.

Order was fulfilled on time and salmon was beautifully packaged. I ordered the Scottish smoked which is a little denser and slightly saltier than the regular smoked salmon. I prefer the regular but it is a matter of preference. Great company. Have used the over many years.

Absolutely great quality in seafood sales. Delivery arrived frozen as requested. I trust this place.

The follow-up communication felt like Browne Trading Company took the extra step in customer service. I appreciated that personalized touch.

Excellent fresh product