Allianz Partners USA

Did not reimburse me for the money.

Thankfully, my trip went smoothly, so I didn’t have to file any claims. However, I loved how convenient it was to set up travel insurance! I was worried I wouldn’t be able to get coverage just a day before my trip, but the process was incredibly quick and easy. I’ll definitely book with Allianz Partners USA again!

Website very easy to use. Price for coverage is good and it gives a huge peace of mind while traveling.

It is a great thing to be able to buy annual travel insurance and not worry about getting it for every trip. A very practical solution. And a true savings as well. Of course, I haven’t had the need to claim on it yet so I don’t know how painless it is to be reimbursed yet.

App is easy to use! Customer service is very helpful too!

When I submitted my claim it said 7 business days. It has been 14 business days with no update or communication, I have looked up the status every few days online. I just looked it up on the 15th business day and it says needs more information, but doesn’t state what it needs. So frustrating.

Fair price and easy to navigate

Smooth and easy to understand system. Competitive quotes

Following instructions and being patient

Excellent, thank you

Haven’t had to use but is cheaper than buying individual

Normally I purchase insurance just in case of some unfortunate circumstances that can happen. This time around a lot happened. My flight was delayed 2 times, we boarded the flight, had to deplane because of a gas leaking from the engine and the odor got onto the plane, delayed until further notice and then I was rebooked for a next day flight which I could not do. I ended up getting booked for another flight just for it to be delayed as a red eye and I basically spent over 11 hours in an airport in a wheelchair. The only thing the insurance had insurance covered for was partially my meal. Maybe I didn’t understand clearly what this company covers but I assumed it covered delays or expenses incurred (food) which I had screenshots of emails from Delta stating I was delayed multiple times and even my flight was cancelled. I’ll have to think twice now about using this insurance for traveling as I feel like I wasn’t fully covered.

You delivered! When forced to cancel attending our event due to bad weather, my tickets were fully refunded

You have been very responsive to my questions and I appreciate your attention

Filing a claim was quick easy. Thanks

You never answered my email, when I called you didn’t give me a real answer, you just said yes but didn’t tell me how I would do it.I asked if I could insure my hotel rooms even though my travel companions were paying for them and I would be paying them back in cash. You said yes no problem but didn’t know how I would get the money back. You were just looking for a larger sale.

Easy to get a refund

Delta refused to provide any compensation for the damage they did to my bag because I didn’t submit my claim while at the airport. The bottom of my suitcase was cracked and I didn’t realize it was damaged until I was unpacking at my destination. I submitted a claim with Allianz and they reimbursed me for my new suitcase within 48 hours. Highly recommend!

My flight delayed and they payed quickly for everything they were supposed to. It was fast and easy to process!

file on phone as well,my friends last time tooalso bring the entire print out. im covered both ways

It was a great

Very easy application and claim process! Reasonable rates

I recommends Allianz 100%, for a very little money you can buy an insurance for your travel ticket, Allianz was great with my refund, they answer very quick my request and they deposit all the money that I been paying for my airline ticket. Thank you Allianz

Website is easy to use for purchase and claims, excellent response time.

Well I filed a claim and denied. Was traveling with a coworker whose dad died so trip was canceled. However this was deemed not an appropriate reason to cancel trip and therefore denied So I feel my experience was a waste of time and effort and money

Quick response and prompt service

I was told how to get my claim pay check transferred to my daughter by sending a notarized letter asking the check to be made out to her since she paid for my trip. I was sent 2 different checks still made out in my name but sent to her when it should’ve been made out in my daughters name, after sending the notarized statement. The third check was also made out to me although I was told the corrections were made and the claim would be paid and sent to my daughters filed payment of choice which was direct deposit to my daughter’s account. This never happened and she has now sent the check to me to deposit. This claim was filed in November 2024 and has taken 3 months.

Our beloved fur baby Bolt went into liver failure and our vet wanted us to run a canine ICU out of our home. My husband and I being home kept him alive and we got another 9 days with him. We had tickets to the NFL season opener for the Chiefs at arrowhead in KC the day after diagnosis. Luckily we always buy event protection and was able to file for a total reimbursement of our ticket price. They have pet coverage as part of their policy coverage. All we needed was a letter from the vet explaining the situation and our roles in caring for him. We had the money back within 5 days. We are forever grateful.

The claim was settled smoothly and the process was easy

I have sent multiple emails about my claim and not received a response other than an automated email. It’s been nearly 2 months and the claim has not been approved or denied. This is ridiculous.

We bought it, did not have to use it

It’s a scam, do not waste your money.

Made my insurance came really easy!!

It was fairly easy to file a claim, and the agents were polite and helpful. I had to cancel my tickets due to bad weather and I was very grateful to receive a full refund. I don’t normally put insurance on tickets but they were about $200 so I figured, why not? I’m certainly glad for it now!

Easy to use the app to open the claim and to upload the documents. It did take extra time as the claim’s office requested additional supporting documents. However, the app updated each time showing my new uploaded documents and the process. Once completed the payment was processed quickly. Overall, the process was easy and took about 30 days. Thank you for being a reputable company.

Worth every penny, I’m always insuring my tickets with Allianz.

Prompt evaluation of the claim and follow up

Quick turn around. Wasn’t compensated for the whole cost of my trip but it covered at least half. Thank you.

Quick response to my issues

Great coverage. Thank you.

One member of our travel group needed spinal surgery so we decided to, sadly, cancel our Viking Cruise. Luckily, we had bought Allianz insurance so we were able to file an online claim for the nonrefundable portion. The process was very simple and the documents requested were reasonable. Most importantly, we received approval in less than a day and a refund check in the correct amount within a week! It’s nice to do business with an organized company that does what it promises. (-:

Very clear and easy to submit claim. Processing was super fast.

Allianz was a very wise investment! Read the guidelines and make sure you get the coverage you need for your trip! Always insure a trip over $100 it is worth it! I enjoyed the help I received from my agent.

You guys did Amazing with my claim it was easy I got my money back fast

Talking to the representatives in a very professional manner. Very responsive

Needed emergency medical treatment overseas. Allianz was amazingly fast and smooth in processing the claim. Very different and highly superior to my experience with other travel insurance companies in the past. Outstanding service

Very responsive when I had concerns and real life issues. I had to use the insurance to request reimbursements for a few medical and flight related issues. Allianz, responded and made the claim process less painful.

Thanks for the help

Uploaded the weather reports to your website for the icy roads leading to the event being missed. After two weeks, the documents were reviewed and ticket values were reimbursed to me directly. Thank you!

I had to cancel my flight due to my husband’s hospitalization. Airlines gave me a credit for flight but I wanted cash back because I didn’t know if my husband would be able to fly again in the future. Allianz got my money back very quickly.

I can reach human. My claim was handled quickly and efficiently.

We found it easy to set up extra “collision” coverage with Allianz. Rate was quite fair; much lower than the rental agencies charge. Thank you Allianz!

While we didn’t utilize the insurance, knowing it was there and available gave us peace of mind.

Easy process for submitting my claim. Quick turnaround time for payment. I will always buy trip insurance from Alliance

Quick response and easy to understand the procedures.

Relatively easy submission process and prompt resolution

Man I would give NO stars if I could! I bought a protection plan incase of inclement weather… there was an ice storm and they said it wasn’t a valid reason for a claim?! What a waste of my money.

I bought insurance in case my plans changed and I wasn’t able to go. 2 weeks before I was supposed to fly, my job told me I needed to work and could no longer leave for my trip. I submitted a claim and it was rejected because “change of work schedule does not warrant a refund.”

Good online support. Easy to work with

Knowing we are covered in our travels for any accident or delay.

I have an annual policy with Allianz. I have been purchasing annual policies for the last few years due to the amount of traveling my wife and I do. We were snowbirds for the first time this year staying two months in Florida. My sister passed away unexpectedly and Allianz was great in taking care of getting us back to our home for her funeral services and returning us back to our rental home in Florida. We appreciate the responsiveness to our phone calls and taking care of the claims we sent in. I have been recommending Allianz to everyone I meet traveling, for the peace of mine they allow you when you’re traveling.

We had a death in the family which resulted in us having to cancel our trip. Allianz was very easy to work with in getting our claim paid. Thank you.

I filed my claim @nd got paid! Would buy their insurance again. Very good company!,

We have used Allianz before and feel confident that they will come through for us in an emergency as they have a good reputation. They also offer several choices of coverage which gave us some options.

Purchased insurance for four tickets.We were unable to go because of severe winter weather.Thor insurance covered the cost our tickets.Terrific!

They made the process easy. I submitted required documents and they made a decision quickly and deposited my claim amount in my bank.

Everyone communicated well and provided extraordinary service.

Quick and efficient service. Will use again