Reviews category

AARDY

Reviews: 70
Average rating: 4.96
5 09.03.2025

Sight is easy to use but could use more policy details

Sight is easy to use but would like to see more details about the policies before purchasing.

5

Great customer service

Great customer service. I called twice and each time the representative was very helpful. The purchase was easy and the coverage is very similar to Allianz.

5

First time user of Aardy.com

First time user of Aardy.com after many years of using competing site. Found Aardy easy to use and had some plans not available on competing site. Most importantly, a specific plan I was interested in on other site was almost 30% cheaper on Aardy with their AARP discount offered. As all benefits were same this was the one I ended up purchasing.

4

Customer friendly website

Customer friendly website. Would be helpful if the policy coverages were summarized in more detail to make comparisons easier.

5

The right offer at the right price

Easy to enter a limited amount of information to apply. The price and coverage for the policy we were looking for was very reasonable. A 10% value discount for AARP members (which we are).

5

Good value insurance

Very easy to access and apply. User friendly.

5

Easy online access

Easy online access. Even I could do it at 79 years old.

5

Great experience in booking travel insurance.

Denise, the representative that I spoke with, was very helpful and knowledgeable. She also gave us some some good suggestions.

5

Great customer service & very…

Great customer service & very knowledgeable!

5

Everyone was so helpful!

We received help and advice, and an explanation of different plans.

5

Peace of mind for our Trip

Amanda did a great job helping us find the right travel protection policy for our needs. She was thoughtful, patient and very easy to work with. She answered our questions and we really appreciate her expertice!

5

Chose AARDY for BBBa+ & AARPa+ ratings

I called AARDY after looking at several travel insurance companies. Mainly because of BBB & AARP a+ ratings. I trust both organisations & when I called at 5.45 pm on Saturday 8th March I was put through very quickly.I am traveling to UK next week and after giving me a quote for $ 643.83 covering all cancellations of travel plans and medical. I asked DENISE, if there were something less expensive. DENISE was very professional and polite and thorough and very nice. She offered another policy. If I were only interested in medical help & evacuations, (except pre-existing conditions), and not cancellations of travel plansThe cost actually went down to a very reasonable amount less than $100.00 dollars. In these fearful times of the decimation of our government agencies & the possible loss of our Social Security & Medicare (which we’ve paid into our entire working lives AND pay large costs for our Medicare & “Advantage Plus” costs to ensure we are covered by the private insurance companies), it is especially helpful that I’m able to purchase traveller’s insurance at a reasonable cost to ensure I’m covered and protected. Demise seemed to understands this situation and was very helpful. I believe you can find a good deal for piece of mind w/out adding more stress of large costs, for something we, fingers crossed , we won’t need.

5

Helpful, friendly, and no long hold period.

Helpful, patient and friendly agent.She found the best prices for my needs. I didn’t have to wait on hold!! That’s a big plus.

5

The representative was very thorough…

The representative was very thorough with me and all my questions were answered to my satisfaction. I wanted to insure that I was covered Medically, Trip interruption, any loss of luggage and contents.

5 08.03.2025

Great customer support!

Melanie provided great customer support to my wife and I today as we purchased travel insurance for the first time.She explained the features and benefits of the various plans and options making purchasing the right one for us quick and easy.

5

Friendly staff to help one consider the…

Friendly staff to help one consider the best trip insurance to use. Purchase confirmation your way! Great help especially for seniors who are not that confident about computer purchasing and buying on-line. Answered questions I hadn’t even considered! Great follow-through!

5

The plan met my needs

The plan met my needs. I spoke with Amanda to make sure I understood what was in the plan I chose. She did a great job of explaining thoroughly

5

Great price and A- insurance company…

Great price and A- insurance company and the wanted $100K medical coverage for 2 cruisers in their 70’s on 14 day cruise.

5

Easy company to do business with

The agent I spoke to was very helpful and extremely nice. Couldn’t ask for more.

5

Denise was straightforward and very…

Denise was straightforward and very helpful. She was clear and concise in answering my questions.

5

It was easy to use

It was easy to use, great selection. very reasonably priced

5

Very easy to use

Very easy to use. Good selection of policies

5

Easy to use site with great info

The website was very easy to use and navigate. The information was clear and I felt I knew what I was purchasing. I liked that you could get the insurance policy before you bought it and the compare tool.

5

Great customer service

The agent I spoke to was very pleasant, informative and did not try to sell me an insurance policy I did not need. She was very courteous and helped me find a travel insurance policy that was just right for my needs.

5

Very easy and user friendly to…

Very easy and user friendly to complete. Pricing but cheaper than competition.

5

Denise provided excellent customer…

Denise provided excellent customer service.

5

Very pleasant and knowledgeable…

Very pleasant and knowledgeable representative! Also, I could understand her!! Often times companies use call centers with individuals with very heavy accents and less knowledge about the topic. The individual I spoke with fully understood the travel insurance business and spoke very clearly, no communication issues. Thank you

5

I worked with both Lauren and Amanda

I worked with both Lauren and Amanda. Both were very pleasant, helpful and informative.

5

Great customer service

The customer service representative Kendall was very kind and so helpful, he explained everything so that I understood it.

5

Easy to use.

Easy to use.

5

Peter was great help for this…

Peter was great help for this first-time traveler looking for affordable travel insurance.Highly recommend them!

5

Easy, informative process…

Felicia was very helpful and explained the policy I was interested in.

5 07.03.2025

Excellent and informative service

Peter was very helpful and patient with me and all my questions. He answered my questions very well.

5

Melanie was awesome

Melanie was awesome! So friendly and helpful in getting us a good deal on a good policy for our trip. She is definitely a 5-star representative!

5

Customer Servicw

I spoke with several customer service agents and all were very helpful and answered all of my questions.

5

I know good customer service!

Prior to calling AARDY, I had been overwhelmed and frustrated by everyone I’d spoken with about the insurance process. My thanks to Christianna and to Peter, both of whom put me at ease right away, explained everything clearly, responded to questions thoughtfully to help me make my decision, took the time to find answers to specific questions, and, of great importance to me, were patient in giving me the time I needed to process information. The experience couldn’t have been better! While I hope it won’t be necessary to file a claim, I feel that I can count on AARDY as a source of guidance and support if needed. (BTW, I was responsible for the customer service training at Disney University in Paris so it’s fair to say that I know something about good customer service!)

4

Easy to make a purchase,helpful agent…

Easy to make a purchase,helpful agent “George”

5

It was easy to talk to the…

It was easy to talk to the representative, she knew what I needed. Thank you, Denise

5

Top notch customer service!

Most of the websites I looked at online didn’t have a phone number and I had several questions. I wanted to know about pre-existing medical conditions, how the timing of my first payment affected options and coverage and what was a reasonable amount of coverage. I also have hearing loss and part of that involves occasional difficulty in discerning sounds so it was nice to speak to someone with an American accent that I was familiar with. Kendall, the representative who helped me had answers for all my questions and made positive suggestions on what I would need for coverage. It was a delight to work with a company and individual where customer service is a priority!

4

I have not taken my trip yet

I have not taken my trip yet. Not until April.

5

Great Customer Service

The agent I spoke with, Peter, was very helpful, knowledgeable, and patiently answered all my questions. He made me feel comfortable with my choice

5

A very good experience

Great service, thorough explanation of benefits, no pressure, good value

5

Great Customer service

I had a great experience with Denise W. She answered all my questions in a manner that I could Clearly understand. I would recommend her to all

5

Lauren was very thorough.

Lauren was very thorough.

5

Chose it for price

Chose it for price, what was included and that it was recommended by AARP. Mainly interested in good expatriation price.

5

Understanding Pre-existing conditions

Discussing with George on the phone the entire policy. George answered all question and provided examples. This greatly helps with pre-existing conditions. Speaking with George is what sold us the policy.

5

Easy to use

Easy to use, good comparisons, reasonable price

5

I just hung up with Peter who is…

I just hung up with Peter who is WONDERFUL!! What an easy experience and very well explained.

5

Emailed customer service and they…

Emailed customer service and they replied. Emailed two other carriers also. One responded after 3 days the other never responded. Aardy made it easy and painless. Let’s hope we have no issues but in the unlikely event we need the coverage AARDY will handle things without issue.

5

This is our second time using AARDY.

This is our second time using AARDY.Peter was very helpful in providing us with an affordable and comprehensive policy for our upcoming trip. We have been very satisfied with AARDY, and will likely use them again for our future travel needs.

5

Best price with best benefits

Got AARP DISCOUNT which saved about $10 plus the best price with the best benefits

5

Fast reply to search online for travel…

Fast reply to search online for travel insurance. Easy to follow information given about each insurance option.

5

THE GUY KNEW HIS STUFF AND WAS CONCISE…

THE GUY KNEW HIS STUFF AND WAS CONCISE AND INFORMATIVE

5

Ease of use

Ease of use. Lots of choices.

5

Excellent agent

Agent was pleasant and knowledgeable and very helpful

5

Great Service

I really liked the concise, professional and thorough expertise both Felicia and George showed me when purchasing travel insurance for my first International trip to Dubai. I would definitely recommend your company to my friends and family. Keep up the great work!!!

5

Prompt and polite service

Prompt and polite service, great value, lots of choice

5

Outstanding Support and Knowledge

I had a chance to speak with Amanda and Felicia. Both representatives were extremely knowledgeable and helpful. It was a pleasure dealing with them

5

Denise was informative

Denise was informative, helpful and pleasant. She provided great information

5

My phone purchasing experience.nity was clear and easy to…

Serenity was clear and easy to understand, patient, and helpful.

5

Denise W

Denise W. Was easy to work with…..very professional!

5

I worked with a representative named…

I worked with a representative named PETER . He was excellent. Very thorough, courtesy and detailed everything so that we understood the program and policy.

5

Good information from AARDY

AARDY provided us with great options for travel insurance. The comparison of plans option was beneficial in helping us make a decision between plans.

5

Caroline H and our wonderful guide were…

Caroline H and our wonderful guide were very professional and courteous

5

Helpful Rep; Good web listing of options

I am new to buying travel insurance. The rep was helpful and explained terminology and differences in policies. She didn’t seem to mind answering my questions and was patient as I decided what to purchase. I found the website helpful also.

5

Piece of mind…

We are going on a very expensive cruise and wanted to make sure that we had insurance just in case anything unforeseen were to happenKendall was very informative, kind and patient and explained the policy clearly!

5

Shanna P and Caroline H

Shanna P. and Caroline H. were great at answering all my questions and numerous interruptions, friendly, courteous and patient.They rates easily surpassed (lower $$$) other companies for the same coverage.They manage my insurance to cover the items more pressing to me.From this day to the future I will no longer buy cruse insurance that covers almost nothing from my point of view and recommend them to all my family and friends.The reason I brought this insurances instead of the cruse insurance is because the constant changes in policies in places we visit and the much better coverage for lower pricesThank you all that make that possible, appreciate your great work.

5

Amanda was so helpful

Amanda was so helpful. I can’t praise her enough. So professional.

5

Jayson W. – excellent service

Jayson W. was very helpful. I had quite a few questions & he was very patient & explained everything very well. I would recommend AARDY for excellent service. Thank you so much for all your guidance & help.

5

Peter was very informative.

Peter was very informative.He guided me to a Travel Insurance that works best for us.